Reception of displaced persons from Ukraine

Questions and consultation hours

If you have any questions please email: oekraïne@zoetermeer.nl. Displaced persons can also come to one of our consultation hours:

General consultation hours

• Every Thursday from 10:00 a.m. to noon and from 3:30 to 4:30 p.m. at Bredewater 22 and
• Every Thursday from 1 p.m. to 3 p.m. at Broekwegschouw 211.

If you would like an appointment at a different time please consult via email: oekraine@zoetermeer.nl.

Talk about living expenses

Every Thursday from 11 a.m. to 1 p.m. at the Workplace on Southbound 2.

If you cannot come to a consultation hour, you can also email your question to leefgeldregeling@zoetermeer.nl.

Reception

Do you live with a host family, relatives or friends and would you like to have a chance at a shelter from the municipality in the Zoetermeer region? Then sign up below.

Sign up shelter

Useful links

Do you have any (other) questions? Then you can also contact:

• RefugeeHelp from Refugee Council for practical issues such as transportation, shelter, work and more.
• NPO provides (practical) information through Net in the Netherlands through NiN site about Dutch society to facilitate the stay and integration of Ukrainian newcomers in the Netherlands. Topics on Dutch culture, history, society and customs are covered.
• Whatsapp with the Red Cross helpline. Among other things, the Red Cross can help if you are looking for family or friends with whom contact has been lost.
• The Central Government for information on arrival/registration/residence, healthcare/health, work/income, education and childcare.
• FAQs on the situation in Ukraine.
• Guide to Private Reception of Ukrainians (POO).. In it you will find information on:
  • How you can offer a shelter as an individual
  • what to watch out for
  • what services are available to people from Ukraine, such as health care and education.

Registering with municipality and moving

You must be registered with a municipality in the Netherlands to qualify for services such as shelter, living allowance, medical care and education. You can register in Zoetermeer as a displaced person in the Basisregistratie Personen (BRP) if you can prove:

1. That you have Ukrainian citizenship, with a passport or other proof of identity, or;
2. That, as a non-Ukrainian, you had a permanent residence permit for Ukraine.

You can call 14 079 to make an appointment.

Living Money

IDPs from Ukraine residing in the Netherlands are entitled to living allowance in some situations. Living allowance is a financial allowance that allows you to pay for your daily needs such as food and clothing. You can find the conditions and amount of living allowance on the website of Rijksoverheid: Work and income for refugees from Ukraine | Rijksoverheid.nl.

Walk-in consultation on living expenses

Do you have questions about your living allowance? Then please come to the walk-in living allowance consultation:

Every Thursday from 11 a.m. to 1 p.m. at the Workplace on Southbound 2.

If you cannot come to a consultation hour, please email leefgeldregeling@zoetermeer.nl.

Work

As a Ukrainian, you may work in the Netherlands. This does not require a (special) work permit. However, you must meet the following requirements:

1. You are registered in the Basic Registration of Persons (BRP).
2. You have valid proof of residency.

Learn more about work and income (www.refugeehelp.nl).

Do you need help finding work? Then come to the general consultation hour:

• Every Thursday from 10 a.m. to noon and from 3:30 to 4:30 p.m. at Bredewater 22.
• Every Thursday from 1 p.m. to 3 p.m. at Broekwegschouw 211.

Would you like to meet at a different time? If so, please send an e-mail to: oekraine@zoetermeer.nl.

Education

Children who live in the Netherlands for a longer period of time are subject to compulsory education. Do you have a child of compulsory school age (5-16 years) and is your child not yet enrolled in a school? If so, please report to the general consultation hour:

• Every Thursday from 10 a.m. to noon and from 3:30 to 4:30 p.m. at Bredewater 22.
• Every Thursday from 1 p.m. to 3 p.m. at Broekwegschouw 211.

Would you like to meet at a different time? If so, please send an e-mail to: oekraine@zoetermeer.nl.

Health and medical care

As a displaced person from Ukraine, you can use basic care. You do not have to pay a co-payment. However, you may have to pay (in part) for medicines.

Life-threatening situation?

Call emergency number 112.

Not life-threatening but an emergency?

During the day, call your own family doctor. In the evening, at night or on weekends, call the General Practitioner's Office.

Don't have a family doctor yet?

• Do you live with a host family? Then you may register with your host family's family doctor.
• Don't live with a host family and need help finding a family doctor? Then come to the general consultation hour.

Consultation

• Every Thursday from 10 a.m. to noon and from 3:30 to 4:30 p.m. at Bredewater 22.
• Every Thursday from 1 p.m. to 3 p.m. at Broekwegschouw 211.

Would you like to meet at a different time? If so, please send an e-mail to: oekraine@zoetermeer.nl.

Traveling back to Ukraine

Do you want to travel back to Ukraine? Please check the website of the Repatriation and Departure Service, email your question to info@dtv.minvenj.nl or fill out the return assistance form.