Shelter of displaced persons from Ukraine
Municipality of Zoetermeer takes in displaced persons from Ukraine. You can find more information about this on this page.
General
On Thursday 24 February 2022, the war in Ukraine started. Shortly afterwards, the first displaced persons came to the Netherlands. For the first 2 weeks, Zoetermeer accommodated people from Ukraine in hotel rooms. Since April 2022, shelter has been arranged in the following places with a total of almost 400 places in:
- Broadwater
- Schiebroek Street
- Canal Drive
- Trouser road inspection
The central government pays the costs of the shelter.
In addition, there are also residents of Zoetermeer who take in people from Ukraine in their own homes. There are about 50 of them.
Displaced persons from Ukraine are covered by the Temporary Protection Directive (TPD) and this will run until at least 4 March 2026.
Questions and consultation hours
If you have any questions, you can email: oekraïne@zoetermeer.nl . Displaced persons can also visit one of our consultation hours:
General consultation hours
- Every Thursday from 10:00 to 12:00 and from 15:30 to 16:30 at Bredewater 22 and
- Every Thursday from 1:00 PM to 3:00 PM at Broekwegschouw 211.
If you would like an appointment at another time, please contact us by email: oekraine@zoetermeer.nl .
Consultation hours about living expenses
Every Thursday from 11:00 AM to 1:00 PM at the Werkplein at Zuidwaarts 9.
If you are unable to attend a consultation hour, you can also email your question to leefgeldregeling@zoetermeer.nl .
Assylum
Do you live with a host family, relatives or friends and would you like to have a chance at a shelter from the municipality in the Zoetermeer region? Sign up below.
Useful links
Do you have any (other) questions? You can also contact:
- RefugeeHelp from VluchtelingenWerk for practical matters such as transportation, shelter, work and more.
- NPO provides (practical) information via Net in Nederland via NiN site about Dutch society to facilitate the stay and integration of Ukrainian newcomers in the Netherlands. Topics are discussed about Dutch culture, history, society and customs.
- Whatsapp with the Red Cross helpline The Red Cross can help, among other things, if you are looking for family or friends with whom contact has been lost.
- The Central Government for information on arrival/registration/residence, healthcare/health, work/income, education and childcare.
- FAQ's about the situation in Ukraine.
- Guidelines for Private Reception of Ukrainians (POO). Here you will find information about:
- how you as a private individual can offer a place to stay
- what you should pay attention to
- what facilities are available to people from Ukraine, for example in the areas of health care and education.
Registering with the municipality and moving
You must be registered with a municipality in the Netherlands to be eligible for facilities such as shelter, living expenses, medical care and education. You can register as a displaced person in the Municipal Personal Records Database (BRP) in Zoetermeer if you can demonstrate:
- that you have Ukrainian nationality, with a passport or other identity document, or;
- that as a non-Ukrainian you had a permanent residence permit for Ukraine.
You can call 14 079 to make an appointment.
Living allowance
Displaced persons from Ukraine who reside in the Netherlands are entitled to a living allowance in some situations. Living allowance is a financial compensation with which you can pay for your daily needs such as food and clothing. You can find the conditions and amount of the living allowance on the website of the Dutch government: Work and income for refugees from Ukraine | Rijksoverheid.nl .
Drop-in consultation hour about living expenses
Do you have questions about your living expenses? Then you can come to the drop-in consultation hour of living expenses:
Every Thursday from 11:00 AM to 1:00 PM at the Werkplein at Zuidwaarts 9.
If you are unable to attend a consultation hour, you can send an email to leefgeldregeling@zoetermeer.nl .
Own contribution
Do you live in a shelter location of the municipality and do you have your own income? Then from 1 January 2025 you will pay an amount for the help you receive. With this money the municipality pays for gas, water and electricity, for example. This amount is called the personal contribution.
This amounts to €105 per month per adult. A family pays a maximum of €210 per month.
You pay a contribution if your own income is higher than the amount you would receive as living expenses. If you have to pay a personal contribution, you will receive a letter from the municipality. You can pay the contribution by bank transfer.
Do you have any questions or need help? Please contact the location coordinators. You can also drop by during the municipality's living expenses consultation hour. This consultation hour is every Thursday between 11:00 and 13:00 at the Werkplein, Zuidwaarts 9.
Work
As a Ukrainian, you are allowed to work in the Netherlands. You do not need a (special) work permit for this. However, you must meet the following requirements:
- You are registered in the Municipal Personal Records Database (BRP).
- You have valid proof of residence.
Read more about work and income (www.refugeehelp.nl) .
Do you need help finding work? Come to the general consultation hour:
- Every Thursday from 10:00 to 12:00 and from 15:30 to 16:30 at Bredewater 22.
- Every Thursday from 1:00 PM to 3:00 PM at Broekwegschouw 211.
Would you like to make an appointment at another time? Then you can send an email to: oekraine@zoetermeer.nl .
Education
Children who live in the Netherlands for a longer period of time are subject to compulsory education. Do you have a child of compulsory school age (5-16 years) and is your child not yet enrolled in a school? If so, please report to the general consultation hour:
- Every Thursday from 10:00 to 12:00 and from 15:30 to 16:30 at Bredewater 22.
- Every Thursday from 1:00 PM to 3:00 PM at Broekwegschouw 211.
Would you like to make an appointment at another time? Then you can send an email to: oekraine@zoetermeer.nl .
Health and medical care
As a displaced person from Ukraine, you can use basic care. You do not have to pay a personal contribution. Medicines sometimes have to be paid (partly).
Life-threatening situation?
Call emergency number 112 .
Not life-threatening but an emergency?
During the day, you call your own GP. In the evening, at night or during the weekend, you call the GP post.
Do you not have a GP yet?
- Do you live with a host family? Then you can register with your host family's family doctor.
- If you do not live with a host family and need help finding a GP, come to the general consultation hour.
Consultation
- Every Thursday from 10:00 to 12:00 and from 15:30 to 16:30 at Bredewater 22.
- Every Thursday from 1:00 PM to 3:00 PM at Broekwegschouw 211.
Would you like to make an appointment at another time? Then you can send an email to: oekraine@zoetermeer.nl .
Traveling back to Ukraine
Do you want to travel back to Ukraine? Then look at the website of the Return and Departure Service , email your question to info@dtv.minvenj.nl or fill in the form for assistance with your return in.
Proof of residence (IND sticker)
As a Ukrainian displaced person, you need proof of residence so that:
- You can demonstrate that you are allowed to live and work in the Netherlands.
- You are allowed to travel abroad (including Ukraine).
Please note: This proof is not recognised everywhere. Read more about the validity The residence sticker or pass, together with the confirmatory letter from the IND, serves as proof of residence after March 4, 2023. Lost the letter? Download it via My IND .
Make an appointment
You can only collect this proof (sticker or card) by appointment at the IND. Read more about collecting this proof . Any questions about this? Then call the IND on weekdays between 9:00 and 17:00: 088-043 0361 .