Shelter of displaced persons from Ukraine

Questions and consultation hours

If you have any questions, please email us at: oekraine@zoetermeer.nl. Displaced persons are also welcome to visit one of our walk-in consultation hours with the location managers. You can always drop by without an appointment. If you would like to schedule an appointment at a different time, please contact us at oekraine@zoetermeer.nl.

General consultation hours

• Every Thursday from 10:00 to 12:00 and from 15:30 to 16:30 at Bredewater 22.
• Every Thursday from 1:00 PM to 3:00 PM at Broekwegschouw 211.

Walk-in Consultation Hour on Work

Every other Thursday from 9:30 a.m. to 1:00 p.m. at Promenade 265 in Zoetermeer.

Walk-in Consultation Hour on Living Expenses

Every Thursday from 11:00 a.m. to 1:00 p.m. at the Zuidwaarts 9 location. If you are unable to attend this office hour, you can also email your question toleefgeldregeling@zoetermeer.nl.

Assylum

Do you live with a host family, relatives or friends and would you like to have a chance at a shelter from the municipality in the Zoetermeer region? Sign up below.

Register for a shelter

Are you looking for more information about the care of displaced persons?

You can also contact:

• RefugeeHelp from VluchtelingenWerk for practical matters such as transportation, shelter, work and more.
• The Central Government for information on arrival/registration/residence, healthcare/health, work/income, education and childcare.
• FAQ's about the situation in Ukraine.
• Guidelines for Private Reception of Ukrainians (POO). Here you will find information about:
  • how you as a private individual can offer a place to stay
  • what you should pay attention to
  • what facilities are available to people from Ukraine, for example in the areas of health care and education.
• Whatsapp with the Red Cross helpline The Red Cross can help, among other things, if you are looking for family or friends with whom contact has been lost.
• NPO provides (practical) information via Net in Nederland via NiN site about Dutch society to facilitate the stay and integration of Ukrainian newcomers in the Netherlands. Topics are discussed about Dutch culture, history, society and customs.

Registering with the municipality and moving

You must be registered with a municipality in the Netherlands to be eligible for facilities such as shelter, living expenses, medical care and education. You can register as a displaced person in the Municipal Personal Records Database (BRP) in Zoetermeer if you can demonstrate:

1. that you have Ukrainian nationality, with a passport or other identity document, or;
2. that as a non-Ukrainian you had a permanent residence permit for Ukraine.

You can call 14 079 to make an appointment.

Living Expenses and Personal Contribution

Displaced persons from Ukraine residing in the Netherlands may be eligible for a living allowance in certain situations. A living allowance is a financial benefit provided by the government that helps you pay for your daily needs, such as food and clothing. You can find the eligibility requirements and the amount of the living allowance on the Rijksoverheid website: Work and Income for Refugees from Ukraine | Rijksoverheid.nl.

Own contribution

Do you live in a municipal shelter and have your own income? If so, starting January 1, 2025, you will pay a fee to cover the costs of the shelter. Through this personal contribution, displaced persons help cover the costs of the shelter, such as housing, gas, water, and electricity.

You will be required to pay a co-payment if your personal income exceeds the amount you would receive as a living allowance. If you are required to pay a co-payment, you will receive a letter from the municipality regarding this. You can pay the co-payment via bank transfer. You can find more information about the amount of the co-payment on the Rijksoverheid website: Co-payment for Ukrainian Refugees | Rijksoverheid.nl.

Do you have any questions about living expenses or the personal contribution?

In that case, you are welcome to attend the municipality's walk-in consultation hours:

Every Thursday from 11:00 a.m. to 1:00 p.m. at the Zuidwaarts 9 location. If you are unable to attend a consultation hour, please emailleefgeldregeling@zoetermeer.nl.

Work

As a Ukrainian, you are allowed to work in the Netherlands. You do not need a (special) work permit for this. However, you must meet the following requirements:

1. You are registered in the Municipal Personal Records Database (BRP).
2. You have valid proof of residence.

Read more about work and income (www.refugeehelp.nl) .

Do you have any questions about work?

Then come to the walk-in consultation hour at the Werkcentrum. You can come here for help with questions about work, such as finding a job or questions about your employment contract. An interpreter will be on hand to assist with the conversations. You do not need to make an appointment.

The walk-in consultation hours are held every other Thursday from 9:30 a.m. to 1:00 p.m. at Promenade 265 in Zoetermeer.

Education

Children who live in the Netherlands for a longer period of time are subject to compulsory education. Do you have a child of compulsory school age (5-16 years) and is your child not yet enrolled in a school? If so, please report to the general consultation hour:

• Every Thursday from 10:00 to 12:00 and from 15:30 to 16:30 at Bredewater 22.
• Every Thursday from 1:00 PM to 3:00 PM at Broekwegschouw 211.

Would you like to make an appointment at another time? Then you can send an email to: oekraine@zoetermeer.nl .

Health and medical care

As a displaced person from Ukraine, you can use basic care. You do not have to pay a personal contribution. Medicines sometimes have to be paid (partly).

Life-threatening situation?

Call emergency number 112 .

Not life-threatening but an emergency?

During the day, you call your own GP. In the evening, at night or during the weekend, you call the GP post.

Do you not have a GP yet?

• Do you live with a host family? Then you can register with your host family's family doctor.
• If you do not live with a host family and need help finding a GP, come to the general consultation hour.

Consultation

• Every Thursday from 10:00 to 12:00 and from 15:30 to 16:30 at Bredewater 22.
• Every Thursday from 1:00 PM to 3:00 PM at Broekwegschouw 211.

Would you like to make an appointment at another time? Then you can send an email to: oekraine@zoetermeer.nl .

(Temporary) Return Travel to Ukraine

Are you returning to Ukraine, or do you plan to leave for an extended period? If so, you must deregister with the municipality and remove yourself from the Basic Registration of Persons (BRP). Please notify the location manager. They will assist you with the necessary steps. You can find more information on this topic on the website “Help with Returning to Ukraine | Repatriation and Departure Service” at , email your questionto info@dtv.minvenj.nl, or fill out the form for assistance with returningat .

Would you like to temporarily leave the daycare center?

You may temporarily leave the shelter:

• up to 14 days while retaining your spot in daycare
• up to 28 days while retaining your living allowance

This could be, for example, for a vacation, a family visit, or a funeral.

Always notify the site manager of your departure in advance. If you fail to do so, you may immediately lose your shelter placement. The municipality may also immediately stop your living allowance.

Do you want to travel back to Ukraine? Then look at the website of the Return and Departure Service , email your question to info@dtv.minvenj.nl or fill in the form for assistance with your return in.