Contact
You can contact us in the following ways.
Online possibilities
- Make an appointment to visit our Public Square: www.zoetermeer.nl/afspraakmaken
- Purchase of products or services: www.zoetermeer.nl/dienstverlening
- Report damage, dirt or nuisance easily and quickly via Report living environment (public space) or with the BuitenBeter app.
- To report something to us or indicate your dissatisfaction with something: www.zoetermeer.nl/contactformulier
Sign language or speech interpreter when calling online
Deaf, hard of hearing and people who have difficulty with speech can use a sign language interpreter or writing interpreter free of charge. You call us via Teletolk. You choose a writing interpreter or sign language interpreter. The interpreter translates everything into spoken language for the municipal employees and vice versa.
Other options if we cannot help you online
Phone
- On weekdays from 8 a.m.-5 p.m.: by phone at 14 079 (from abroad 0031 79 346 8004).
For urgent reports about public space, you can also call 14 079 outside office hours,
24 hours a day, 7 days a week.
Phone calls may sometimes be recorded for training purposes. These calls are only used to train our employees.
You can send us a WhatsApp message via phone number 079-207 7040. This is a special 079 number that allows you to app with us.
- We handle WhatsApp messages during our telephone business hours.
- We communicate in our WhatsApp messages in the "you" form.
- Please do not send private information with your message, such as photos and documents. We also do not request or send personal (privacy-sensitive) data via WhatsApp.
- It is not possible to make, change or cancel an appointment with the municipality via WhatsApp. Making an appointment is easy and quick at www.zoetermeer.nl/afspraakmaken. You can also purchase many products online at www.zoetermeer.nl/dienstverlening.
- You cannot submit an objection or related documents via WhatsApp. For more information, visit the Objections page.
- You cannot use WhatsApp to report public space. You can report damage, dirt or nuisance via Report public space or with the BuitenBeter app.
- When you submit a proposition to us, we do not respond to it.
By mail
P.O. Box 15, 2700 AA Zoetermeer. Mail can also be handed in in the mailbox at Frankrijklaan 6.
What can you expect from us?
We are always doing our best to improve our service. We have established service standards that clearly indicate what you can expect from us. You may hold us accountable when we fail to deliver on our promises.