Notification residential and living environment (public space)

Do you see something that is broken or needs to be cleaned up? Then file a report for free.

Urgent 

Is your report urgent? For example, because a tree has blown over the road or because there is another immediate danger? Then call 14 079 (also outside office hours).

Examples of things you can report

  • loose paving stone
  • hole in the road
  • broken street lights
  • damage to lampposts or traffic signs
  • unsafe places
  • maintenance of public green spaces
  • fallen branches or trees
  • litter
  • overflowing waste bins
  • odor nuisance
  • abandoned bicycles or cars
  • unsafe traffic situation
  • broken or unsafe playground equipment
  • (noise) nuisance from neighbors

Complaint

You can file a complaint if: 

  • You have not been treated properly by an official or administrator.
  • You do not receive a response to a letter or you have to wait too long for a response.
  • The municipality does not keep agreements that are made.
  • You ask for information, but you don't get it from the municipality.

Report

Step 1.

First, check the Public Space Reports map to see if your notification has not already been registered.

Step 2.

Not registered your report yet? You can submit the report via:

  • Click the "New Report" button at the top right of the map reports public space.
  • The BuitenBeter app.
  • The online contact form.
  • By calling 14 079 (also outside office hours)
  • By sending a letter to the address below:

    Municipality of Zoetermeer
    Attn: Reports and Complaints
    PO Box 15
    2700 AA ZOETERMEER

Notice! In order to protect the privacy of our residents, it is not permitted to send along photos that contain personal data or in which someone can be recognized. 

Report on reachability and/or accessibility

You can file a report if you are dissatisfied with the reachability and/or accessibility of a public building, street passage, event or our website.

More information can be found under Reachability and/or accessibility, report problem.

Report on noise nuisance 

More information can be found at Noise, report.

Report of dead birds

Do not touch wild dead birds. Do you find several dead birds in one place? Please report this to the Animal Ambulance The Hague e.o..

Report on muskrat or beaver rat

Have you seen a muskrat or beaver rat? You can report it via:

Report on pests (other than rats)

Pest control (other than rats) is not a job of the municipality. 

More information can be found at Pest Control.

Report about water quality, water level or a water barrier

Contact the Rijnland Water Board (west side of the Delftsewallen) or the Schieland and Krimpenerwaard Water Board (north and east of the Delftsewallen).

There are some exceptions:

  • Groundwater levels (for example, water in the basement or under the floor) can be reported to us via the BuitenBeter app or through the contact form.
    • The owner of the piece of land is responsible for the disposal of groundwater in case of nuisance.
    • If someone wants to know how it is regulated for his/her piece of land, information about it can be obtained from the municipality.
  • Garbage in the water (shopping carts, bikes) can be reported to us via the BuitenBeter app or online.
  • Dead animals in the water can be reported to the Animal Ambulance The Hague e.o. or call 070 - 328 28 28.

Report on graffiti

Want to file a report about graffiti? First, read the information about graffiti on our website.

Report of personal injury and/or damage

More information can be found in the product Holding the Municipality Liable.

Reporting an unsafe traffic situation

Would you like to make a request for such things as speed bumps or traffic signs in your street? If so, please fill out the contact form.

Are you experiencing nuisance from the driving behavior of others? You can report this to the police (0900 - 8844).

What do we do with your report?

  • Your report will go to the appropriate department for processing.
  • In order to process your report, we may share your report and your contact information with another party.
  • Your report is usually handled within 14 days.
  • If your report cannot be handled within 14 days we will contact you.
  • Is your report not for the municipality?
    • Intended for other government (e.g. province) > we will forward your report.
    • Intended for agency other than government > we refer you.

Notice! In order to protect the privacy of our residents, it is not permitted to send along photos that contain personal data or in which someone can be recognized.

How long will it take?

Report of residential and living environment

A report about the living environment is handled within 14 days. This does not always mean that the situation will then be resolved. Sometimes more time is needed. If the report is not handled within 14 days, we will contact you.

To process your report, we may share your report and your contact information with another party (for example, a contractor).

Public lighting notification

Simple outages, such as replacing broken bulbs, are handled within 14 days. Major or complex failures (for example, when more street lights fail) are dealt with immediately until resolved. Emergency measures are taken in dangerous situations.

A report on public lighting is handled within 8 weeks at the latest. If this is not possible, we will contact you.

Useful links