Notification residential and living environment (public space)

• loose paving stone
• hole in the road
• broken street lighting
• damage to lampposts or traffic signs
• unsafe places
• maintenance of public green areas
• fallen branches or trees
• litter
• overflowing waste bins
• odor nuisance
• abandoned bicycles or cars
• unsafe traffic situation
• broken or unsafe playground equipment
• (noise) nuisance from neighbors

Complaint

You can file a complaint if: 

• You have not been treated properly by an official or administrator.
• You do not receive a response to a letter or you have to wait too long for a response.
• The municipality does not keep agreements that are made.
• You request information, but you do not receive it from the municipality.

Step 1.

First, check the Public Space Reports map to see if your notification has not already been registered.

Step 2.

Not registered your report yet? You can submit the report via:

• Click the "New Report" button at the top right of the map reports public space.
• The BuitenBeter app .
• The online contact form .
• By calling 14 079 (also outside office hours)
• By sending a letter to the address below:
  
  Municipality of Zoetermeer
  Regarding Notifications and Complaints
  PO Box 15
  2700 AA ZOETERMEER

Please note! To protect the privacy of our residents, it is not permitted to send photos that contain personal data or on which someone can be recognized. 

You can file a report if you are dissatisfied with the reachability and/or accessibility of a public building, street passage, event or our website.

For more information, see Reachability and/or accessibility , report a problem .

For more information, please see Noise nuisance, reporting .

Do not touch wild dead birds. Do you find several dead birds in one place? Please report this to the Animal Ambulance The Hague e.o..

Have you seen a muskrat or coypu? You can report it via:

• the website Muskrat Control Netherlands 
• or call 030-634 5756
• or send an email to notifications@muskusrattenbeheer.nl

Controlling pests (except rats) is not a task for the municipality. 

For more information, please visit Pest Control .

Contact the Rijnland Water Board (west side of the Delftsewallen) or the Schieland and Krimpenerwaard Water Board (north and east of the Delftsewallen).

There are some exceptions:

• You can report groundwater levels (for example water in the basement or under the floor) to us via the OutsideBeter app or via the contact form.
  • The owner of the plot of land is responsible for the drainage of groundwater in the event of nuisance.
  • If anyone wants to know how things are arranged for his/her piece of land, information about this can be requested from the municipality.
• You can report litter in the water (shopping carts, bicycles) to us via the BuitenBeter app or online .
• You can report dead animals in the water to the Animal Ambulance The Hague and surroundings or call 070 - 328 28 28 .

Want to file a report about graffiti? First, read the information about graffiti on our website.

More information can be found in the product Holding Municipalities Liable .

Would you like to make a request for speed bumps or traffic signs in your street, for example? Then fill in the contact form .

Are you experiencing nuisance from the driving behavior of others? You can report this to the police (0900 - 8844).

• Your report will be sent to the correct department for processing.
• In order to process your report, we may share your report and your contact details with another party.
• Your report will usually be processed within 14 days.
• If your report cannot be processed within 14 days, we will contact you.
• Is your report not for the municipality?
  • Intended for another government authority (e.g. province) > we will forward your report.
  • Intended for an agency other than the government > we will refer you.

Please note! To protect the privacy of our residents, it is not permitted to send photos that contain personal data or on which someone can be recognized.

Report of residential and living environment

A report about the living and residential environment will be processed within 14 days. This does not always mean that the situation has been resolved. Sometimes more time is needed. If we are unable to process the report within 14 days, we will contact you.

In order to process your report, we may share your report and your contact details with another party (for example, a contractor).

Public lighting notification

Simple faults, such as replacing broken lamps, are carried out within 14 days. Major or complex faults (for example, if more street lighting fails) are dealt with immediately until they are resolved. In dangerous situations, emergency measures are taken.

A report about public lighting will be processed within 8 weeks at the latest. If this is not possible, we will contact you.

• Trees
• Maintenance of the city
   
• Slipperiness Control
   
• Animal Ambulance The Hague
• Muskrat Control Netherlands
   
• Groundwater levels Zoetermeer
• Schieland and Krimpenerwaard Water Board
• Rijnland Water Board
• Province of South Holland
   
• Service standards