Filing a complaint

Were you not properly assisted by a municipal employee or official in Zoetermeer? You can file a complaint here.

Do you want to report something?

Do you see something that’s broken or needs to be cleaned up? Please submit a report regarding the living environment. That way, we can help you more quickly.

File a complaint

You can file a complaint in 2 ways.

Online

Filing a complaint

By mail

Send your complaint to:

Municipality of Zoetermeer
To the complaints coordinator (JaBo)
PO Box 15
2700 AA ZOETERMEER

How long will it take?

  • The municipality will contact you within 2 weeks to discuss your complaint. 
  • If the municipality starts an investigation, you will receive a response to your complaint within 6 weeks. 
  • For handling complicated cases a period of 10 weeks applies. We will inform you about this. 
  • Are you not satisfied with the handling of your complaint? Then you can file a complaint with the National Ombudsman .

Questions about the handling of your complaint?

  • Call 14 079 and ask for the Legal Affairs department.

Annual Reports