Noise pollution, report

•  Direct residents of an event always receive a letter from the organizer in advance with information about the event.
• This letter must also include a telephone number of the contact person for complaints and/or questions during the event.
• Producing sound and complying with noise standards is always the responsibility of the organizer.
• The organizer can take immediate action if there is a nuisance.
• Are you experiencing (noise) nuisance from an event? Always call the telephone number mentioned in the letter first.
• If you do not get an answer on the telephone number in the letter? Or if the nuisance continues after you have reported it, please contact the Omgevingsdienst Haaglanden by telephone number: 0888 - 333 555 (available 24/7).

Nuisance usually occurs if it occurs frequently, at inappropriate times and/or lasts for a long time.

Are your neighbours causing a nuisance, for example with noise or stench? Always try to resolve it together first. Let your neighbours know that you are experiencing a nuisance and look for a solution together. Does a conversation not solve the problems? Then you can ask neighbourhood mediation, the police or a mediator for help. You can arrange neighbourhood mediation via Stichting Kwadraad | Neighbourhood mediation .

For more information about nuisance and how to solve it, please visit the National Platform for Residential Nuisance website.

Report to the municipality

You can always report nuisance from your neighbours to the municipality. You can report this via: 

• Go to the BuitenBeter website .
• Select 'New notification' at the top right of the page.
• Under category, select 'nuisance'.
• Select 'nuisance from neighbours' in the subcategory.
• You can then complete the rest of the notification.

Do you suspect criminal acts? Then you can report this to the police or file a report.

Do you live in a home you own?

If you live in a purchased apartment, you can try to solve the problem with the Homeowners' Association (VvE) or neighbourhood mediation. The VvE agrees on the house rules of the apartment complex. If you are bothered by your neighbours, the VvE can give the resident(s) a warning and/or impose a fine. In extreme cases, they can even deny the resident(s) the use of the home.

Can the VvE not help you? Or do you live in a house without a VvE? Then you can ask a neighborhood mediator or lawyer for help. This person can help you find a solution with your neighbors. They know what your rights are and are not emotionally involved. In the worst case, you will have to go to court.

Do you live in a rental property?

Ask the housing association or rent assessment committee for help.

Sometimes noise pollution has a technical cause. If you live in a rented house, you can ask the landlord to take measures.

Are you experiencing noise pollution from a company such as a café, restaurant, car garage, transformer house or noise pollution from construction or demolition work? Then you can file a report with the Omgevingsdienst Haaglanden. 

Residents of Zoetermeer can also report their complaint about noise pollution to the Haaglanden Environmental Service via the nuisance reporting form .

You can also report an urgent complaint (or a complaint in the evening or at the weekend) about noise pollution at companies directly to the Environmental Service Haaglanden via telephone number: 0888 - 333 555. This telephone number is available 24 hours a day, 7 days a week.

Are you experiencing noise pollution due to construction and demolition work? You can report it via: 

Contact with the municipality

A report about public space will be processed within 10 working days. If we are unable to process the report within 10 days, we will contact you.

You can find our service standards on the website.

• Environmental Service The Hague
• Police | noise pollution
• Kwadraad Foundation | Neighborhood Mediation
• Act on tackling residential nuisance