Help for Zoetermeer victims of benefits affair

The municipality has been offering help to Zoetermeer victims of the child benefit scandal known to us since December last year. From 22 March 2021, we can also offer this help to victims who were only known to the Tax Authorities.

Thousands of parents have been affected by the problems with childcare benefits, including parents from Zoetermeer. The Belastingdienst/Toeslagen does compensate them financially, but for those who have run into problems this is not always enough. For some parents the debts piled up, sometimes leading to more debts. But other problems may also have arisen. For example, around housing, income, care and raising children. Here you can find an explanation of how the municipality deals with this.

What can the municipality of Zoetermeer do for you as a victim?

Every situation is different. So start offering help by listening to you very carefully. What is your current situation? What about your income, expenses and/or debts? What are you as a family struggling with or worried about? How is your health doing because of all the worries? What consequences did this situation have for your children? Everything can be discussed during a conversation, you can decide that for yourself.

If it turns out that you need specific support, the employee you spoke to will draw up a plan of action with you. This will state what your support goals are and what we will do together to achieve them. In doing so, we may deploy help within or outside the municipality. Of course, it may also be sufficient to assist you when you have questions.

How does the aid offer proceed?

We already have contact details of parents who have registered themselves with the municipality of Zoetermeer. In the course of March, the municipality will also receive contact details of parents who have registered with the Tax Authorities. We will of course handle your data with care. How do you receive an offer of assistance?

  • You will receive a general letter announcing that the municipality will call you to make an appointment for a conversation. You will receive the letter if you have reported yourself to the Tax Authorities as a victim of the benefits affair. We do not have a telephone number for some parents. They will only receive the letter. They can report themselves to our counter.
  • We will try to call you at three different times to ask if you want to use our help. The offer of help is entirely voluntary.
  • If you accept the offer of help, an appointment will be made for an extensive intake that will take place in person as much as possible (within the corona measures). This is to really listen to what you are experiencing and need.
  • After the intake interview, the municipality will draw up a plan of action stating the type of support you need and how this can be implemented.
  • If you do not want to accept the offer of help or if we do not get in touch with you, we will completely delete your data as agreed with the Tax Authorities. You can always report to our counter later if you still want help.

You don't have to wait for a phone call if you already know you want help. See below under contact how you can make an appointment earlier.

Contact

For information or to make an appointment, you can contact us in various ways.