Volunteer Insurance

Do you do volunteer work or volunteer care? Then you are not always properly insured. The municipality has therefore taken out insurance for volunteers. As a result, all volunteers are automatically insured during their work.

You should think of the insurance as a "safety net. This means that you must first report the damage to your own insurance or the insurance of the organization for which you are volunteering.

What you need to know

Caregiver?

You are only insured if you are in an accident or if your personal property is lost or damaged.

Volunteer in fire or police departments?

Then you are not insured through this insurance.

What to do?

You are automatically insured, you do not need to do anything for this.

What should you do in case of damage?

  1. You first check whether the damage can be reported on your own insurance or on the insurance of the organization where you are volunteering.
    > Is this possible? Then report the damage there.
    > Is this not possible? Then report the damage via the Volunteer Insurance Claim Form (see 'Useful links').
    > We would also like to receive from you the e-mail or letter from the insurer(s) with the rejection.
  2. Send the completed form to vrijwilligersverzekering@zoetermeer.nl
  3. The municipality reports the damage to the insurer.
  4. A claims handler from the insurer handles the claim. The claim is settled directly with the injured party.
  5. The insurer informs the municipality of the settlement of the claim.

Car Damage

Report the damage to your auto insurance company if you are insured for this damage to your vehicle. Do you still suffer personal damage afterwards? For example due to loss of no-claim and/or excess? Then send a statement of this with an explanation. 

Damage or injury from an accident?

  1. You do not need to check whether the claim is covered on another insurance policy.
  2. You report the damage directly to the municipality (call 14 079).

Useful links