Citizen consultation on waste policy Zoetermeer

In 2024, the municipality organised a citizens' council on waste policy in Zoetermeer. 15 recommendations were adopted and handed over to the board of mayor and aldermen and the municipal council.

The adopted advices include investing in easier separation of PBD (Plastic, Cans and Beverage Cartons) waste, but also investing in the separation of GFT (Vegetable, Garden and Fruit) waste through, for example, information and research. Several advices also concerned better communication about waste separation. For example, by re-issuing the waste calendar and using pictograms on mini-containers and underground containers. In this way, people who are low-literate or speak a different language can easily see which container their waste belongs in. Furthermore, the free collection of bulky waste from homes must continue.

View the advisory report with the 15 recommendations here.

Of all the submitted advice, 5 advices were not adopted because they did not obtain the required 2/3 majority.

What does the sequel look like?

The municipal council has decided that the advice will be incorporated into the new waste policy plan and that decision-making on this plan and the advice will follow in 2025. This means that the municipality of Zoetermeer will include the advice of the citizens' council in a new waste policy plan and that the council will decide in 2025 which advice will be adopted. A financial calculation will be included with all advice where possible. The costs will therefore be made clear for each advice.

Monitoring Group

A monitoring group has been formed from the citizens' council. This monitoring group consists of about 30 people from the citizens' council. They monitor what the municipality will do with the decisions and how this process goes. They will do this until the new waste policy is adopted in 2025.

Photo: Fotoflex Netherlands

What is a citizens' council?

Zoetermeer's citizen council consisted of 150 residents from different backgrounds, different neighborhoods and different living situations. They advised the municipality on the waste policy of our city. This includes how often waste is collected, the costs and ways of separating waste. This advice is a weighty opinion. This means that the city council takes the advice seriously. Are the opinions in order according to the law? And does the city council see no other major problems? If so, the city council adopts the advice.

Mini reportage citizen council on the waste policy

Everyone has their own story when it comes to waste separation and waste collection. In the mini-documentary below you will see 3 stories of 3 different residents who tell what is going well and what could be improved in their opinion. This video was shared with the participants during the fourth meeting of the citizens' council to show that everyone has their own story. Watch the video below.

Meetings

On April 4, 2024, the meetings of the citizens' council started. Below you will find the videos of the 5 meetings.

Newsletter

It is no longer possible to sign up for the newsletter.

Why a citizen council on waste policy?

The municipality believes it is important that the voice of Zoetermeerders is reflected in the plans we make. For example, on a topic such as waste policy where it is sometimes difficult to make a joint choice. This is why we want to hear the opinions and ideas of different Zoetermeerders .

Everyone has waste and thus has experience in this area. Everyone also has an opinion on how waste is collected. In 2022, a referendum was held in Zoetermeer on the Waste Policy Plan. The result of the referendum indicated that there was no majority for this plan. Now we ask the citizens' council to indicate which conditions the waste policy should meet. These conditions include: ease of collection for both citizens and the collection service, hygiene, costs, quality and method of waste separation, amount of residual waste collected per inhabitant and legislation and regulations.

Who was in the citizens' council?

17,000 residents of Zoetermeer received a personal letter in mid-February 2024 asking whether they wanted to participate in the citizens' council. From all registrations, 170 participants were selected by lottery. The expectation was that approximately 150 participants would remain.

It is important that the citizens' council consists of approximately equal numbers of men and women and that residents from all neighbourhoods participate, from both high-rise and low-rise homes and from different backgrounds.

Photo: Fotoflex Netherlands

How does it work further?

In total, 5 meetings were held between the beginning of April and the end of June. The citizens' council chose which experts they wanted to invite and then, divided into smaller groups, devised the conditions for new waste policy. During the last meeting, the citizens' council voted on all advice. This ultimately led to a jointly supported, weighty advice, which is submitted to the board and the municipal council.

The members of the citizens' council received compensation for their participation. Childcare was provided where necessary and consideration was given to, for example, non-native speakers, low-literates, or participants with disabilities.

Planning

The citizens' council took place from the beginning of April to the end of June 2024. There were 5 meetings during this period.

Contact

Do you have a question that is not listed in the frequently asked questions below? Please send an email to infoburgerberaad@zoetermeer.nl .

Recycle icon with text: Citizen's Council on Waste Policy: Don't put your opinions in the garbage!

Frequently Asked Questions

Click here for an overview of answers to the most frequently asked questions.

What is a citizens' council?

A citizens' council is a group of residents of Zoetermeer selected by lot who together advise the municipal council. In 5 meetings, these residents work together to help the municipality make decisions about complicated subjects. They base their advice on information and discussions with each other. The outcome of the citizens' council is a joint proposal or a number of recommendations that the municipal council uses to make decisions.

How were the participants drawn?

The municipality invited random Zoetermeerders aged 18 and older. This way we reach residents of different ages and from different neighborhoods. 17,000 residents will receive a personal invitation letter. They can use a personal code to register for the citizens' meeting. Among the applications, 170 people will be drawn by lot to participate in the citizens' council. We expect that a small portion will drop out, for example due to illness. We want a total of 150 residents to participate.

We had a referendum on waste in 2021. So why have a citizens' council now?

The 2022 referendum involved a yes/no question on certain elements of waste policy. The question to this citizens' council is much broader. The question now is: What conditions should the waste policy meet? With this, we ask the citizens' council to consider: Ease of collection; for both citizen and collection service, hygiene, cost, quality and method of waste separation, amount of residual waste collected per inhabitant and laws and regulations.

Can I come to the meetings?

The meetings of the citizens' council are not open to the public, because the citizens' council needs all the space it can get to discuss what advice it wants to give to the municipality.

Can I register myself as a participant in the citizens' council?

The participants of the citizens' council are determined by drawing lots. It is possible to register for the reserve list. This means that we will contact you if a participant drops out. You can register by sending an e-mail to: infoburgerberaad@zoetermeer.nl no later than 11 March. After 11 March, it is no longer possible to register.

Who organizes the citizens' council?

The municipality of Zoetermeer has hired the EMMA/Moventem agency to organize the meetings. The municipality is responsible for the citizens' council itself. The municipality takes care of the invitations and communication to residents.

Do participants have to attend all meetings?

Yes, that is expected. A citizens' council produces the best results when the same participants always come together. It takes time to understand the subject, get to know each other, and make recommendations together. In unforeseen circumstances, it is possible to miss 1 of the 5 meetings.

Are the meetings accessible for people with disabilities?

Yes, the meetings are accessible to residents who are hearing or visually impaired or who require a wheelchair, for example.

How much time does it take to participate in the citizens' council?

In the period April to June 2024 we will organize 5 meetings at an accessible location. These are 3 Saturdays from 9:30 to 15:00 and 2 evenings from 17:45 to 21:30. In the meantime, participants can be asked to prepare for the next meeting. These preparations do not take much time.

Do participants need to know anything about the topic of waste to participate?

That is not necessary. Participants do not need to know anything about the subject in advance to participate in the citizens' council. We are looking for the experiences and opinions of residents.

Will there be 170 or 150 participants in the citizens' council?

We will draw lots for 170 residents, but because a small number of residents always drop out, we expect that 150 residents will actually participate in the citizens' council.

Do council members, aldermen, civil servants and the mayor participate in the citizens' council?

Aldermen, council members, civil servants and the mayor do not participate in the citizens' council.

I receive benefits. Will I get into trouble because of the compensation?

Participation in the citizens' council does not cause any problems for benefits.

What will be done with the advice of the citizens' council?

The outcome of the citizens' council is an advice that is used by the municipal council to make decisions. The municipal council has indicated that they will take the advice very seriously.

Where can I go if I have questions?

You can send an email to infoburgerberaad@zoetermeer.nl We will be happy to help you.

How were the 17,000 residents who received a personal invitation letter selected?

The 17,000 residents were randomly selected from the municipal administration. The citizens' council must be as good a reflection of Zoetermeer as possible. In terms of age, gender, neighborhood and education level.

Where can I see the advice of the citizens' council?

After the last meeting, the advice will be posted on this website.

News items

Right now, there is no news.