Decision on implementation of appointment system postponed

The news release below, which announced the appointment system starting Feb. 1, 2025, is no longer applicable.

As of February 1, 2025, a visit to the Self-Deposit will be possible by appointment only. With this news release, we would like to prepare you for the arrival of the new appointment system.

Appointment System

With the appointment system, we distribute the crowds at the depot better throughout the day. As of February 1st, you will therefore no longer be stuck in traffic and you will have more space to separate and dispose of your waste. In addition, the system provides more safety for you and our employees.

Transition period

An appointment system is not entirely new, because during the corona period you could also bring your waste by appointment. However, the system we are going to use now is different than before and we do understand that this will take some getting used to. That is why we have established a transition period from November to February.

During this period you can already view the website where you can make an appointment and you may also already make an appointment, but this is not yet mandatory. From February 1, however, it will be mandatory and from then on you will also notice at the depot that the crowds will be better distributed throughout the day.

Making an appointment

You can make an appointment for the Self-Delivery Depot online or by phone. Go to www.zoetermeer.nl/afspraak-zelfbrengdepot or call Waste Collection Customer Service at 14 079 option 2. You choose a date and time period that is convenient and you provide the license plate number of the car you are bringing the waste with. The time period you choose gives you 15 minutes to drive onto the depot.

Waste disposal pass

You are used to accessing the depot with your yellow waste disposal pass . This will not change. Making an appointment only adds to this. So never forget to bring your waste disposal pass and always make an appointment to take your waste away before your visit, starting Feb. 1, 2025.

Questions

Do you have questions about working with appointments? Check out the frequently asked questions below or contact Waste Collection Customer Service by phone at 14 079 option 2.

Why by appointment, things are going well now, right?

With the appointment system, we ensure that we distribute the crowds better throughout the day. This way you no longer have to stand in traffic jams, but can enter the depot directly with your appointment. It also makes taking away waste safer for you and our employees. In addition, you have more time and space to properly separate and dispose of your waste.

Is the new system being introduced because of budget cuts?

No, the new system has nothing to do with budget cuts. The goal is to better distribute the crowds at the depot. Residents can continue to use the depot for free, with the exception of large quantities of rubble and soil.

When does this system go into effect?

From Feb. 1, 2025, it will no longer be possible to go to the Self-use Depot without an appointment. You can get used to the new system now and make an appointment, but only from February 1 will this be mandatory and the crowds at the depot will be better distributed.

Until when can I go to the Self-Contribution Depot without an appointment?

Until January 31, 2025.

How do I make an appointment?

You can make an appointment online at www.zoetermeer.nl/afspraak-zelfbrengdepot.

Can I also make an appointment by phone?

Yes, you can call Waste Collection Customer Service for this purpose. The phone number is 14 079 option 2.

How can I change my appointment?

You can cancel your appointment and reschedule. You can cancel via the confirmation email.

Can I make an appointment on the day?

The appointment system works with time slots. If time slots are still available on the day, you can reserve them. This can be done up to half an hour in advance. Some days will fill up faster than others. We recommend making an appointment well in advance. That way you can be sure of a spot.

Can I make multiple appointments a day?

Yes, you can.

What information should I provide when I make an appointment?

You must provide your email address, phone number and the license plate number of the car you will be bringing waste in.

Why do I need to provide my license plate number when making an appointment?

Upon arrival at the depot, your license plate number is scanned. The system recognizes your license plate number and the barrier then opens.

What does the municipality do with my data?

All data is processed in accordance with AVG legislation. The license plate information, email address and phone number is used only for access control and is not kept longer than necessary.

How far in advance can I make an appointment?

You can make an appointment 3 months in advance.

Do I also have to make an appointment if I only bring in scrap paper and glass?

Yes, you also need to make an appointment. Did you know that you can also dispose of old paper, glass, textiles and plastic, tin and drink containers in your neighborhood? Go to one of the environmental islands in your neighborhood. You can do this without an appointment.

How do I make an appointment if I don't know the license plate number yet?

You can't. To make an appointment, you need the license plate number of the car you are coming with. There is a camera at the barrier that scans your license plate. If no appointment is made for this license plate, the barrier will not open.

I have made an appointment, but I will come with a different car. Can I change the registration number given?

You can communicate this by phone at 14 079 option 2.

Should the car of the license plate be registered at the same address as the yellow waste disposal pass ?

No, this is not necessary.

What should I bring with me when I come to the Self-help Depot?

In addition to a registered license plate, you will need your waste disposal pass to access the depot.

Suppose I have reserved the 1:00 pm - 1:15 pm time slot. Can I still enter at 1:14 p.m.?

Yes, the time period you reserve is the time in which you may enter the premises.

What happens if I still show up at the Self-Care Depot without an appointment?

You may still enter the grounds without an appointment until Feb. 1, 2025. After that, you will no longer be allowed entry without an appointment. Did you still forget to make an appointment after February 1? Try it on the spot via your phone. If there are still time slots available, you can still enter. Make sure you do this in a safe place. For example, in a surrounding parking lot. You can also drive on to Argonstraat 45 and make an appointment with Waste Collection Customer Service inside. You cannot make an appointment through our staff at the depot.

What happens if I forget my appointment, will I be fined?

You will not be fined if you forget your appointment. If you still want to come to the Self-Care Depot, you must make a new appointment.

What if I am late for my appointment?

Try to arrive on time within the reserved time slot.

What are the Zelfbrengdepot's opening hours?

Here you will find the opening hours of the Self-help Depot.

How can I reach the Self-Contribution Depot by phone?

You can do this by calling 14 079 option 2. This can be done Monday through Friday from 8:00 am - 4:00 pm.

What happens during the transition period?

From now until February 1, 2025, residents can visit the depot with or without an appointment. This transition period will give everyone time to get used to the new system, so that on Feb. 1 we can switch completely to working by appointment. The spread of congestion and reduced traffic congestion will also not be seen until February 1.

The Citizens' Advisory Council recommended that nothing be changed about the collection of bulky waste. So why this change anyway?

The college has already decided in 2022 that there will be an appointment system for the Self-use Depot. Because the citizens' council considered new waste policy earlier this year, the implementation waited until the advice of the citizens' council was known. The citizens' council did not issue an advice on the Self-use Depot, so this development is being implemented now.