Log in with the DigiD app and SMS check

With your DigiD you show who you are when you arrange something on the internet. Whether that is with the government, education, healthcare or your pension fund: thanks to your DigiD you can log in easily and safely everywhere.

Login from July 1, 2023 with DigiD app and additional SMS verification via phone

You can also use your DigiD to request a product or service at the municipality of Zoetermeer, such as reporting a move. At the moment, you can still log in with your username and password. From 1 July 2023, you will only be able to log in to a number of municipal services using the DigiD app or SMS verification. This means that you will always need your phone to log in from now on. This way, your personal data is even better protected.

Log in with the DigiD app

The DigiD app is the easiest way to log in securely. This way, your personal data is even better protected. You don't have to remember a password. Only a PIN code that you choose yourself. Only download the app from the official Apple App Store (iOS) or the Google Play Store (Android). In this video everything is explained step by step.

What do I need?

A smartphone or tablet with iOS (12.0 or higher) or Android (7.0 or higher).

How does the DigiD app work?

Visit www.digid.nl/digid-app for a full explanation.

Frequently Asked Questions

Frequently asked questions about logging in with the DigiD app and SMS verification.

Why do I have to log in with the DigiD app or SMS check from 1 July 2023?

In the Netherlands, we are doing more and more digitally. Arranging matters with the municipality is also often done online. To ensure that this runs smoothly and safely, a new law will come into effect on 1 July 2023: the Digital Government Act. This law concerns secure logins to (semi-)government agencies, such as the Tax and Customs Administration, DUO and municipalities.

For more information: www.digitaleoverheid.nl | Digital Government Act

I don't have a smartphone

You can also log in with an SMS check. You will then receive an SMS code on your mobile phone. Or choose a spoken SMS code. You can also receive this on your mobile phone. Add your phone number in My DigiD and activate logging in with SMS check.

I only have a landline

Even if you do not have a mobile phone, you can log in with SMS control. You will then be called automatically on your landline and receive a spoken SMS code. You activate this method of logging in in your My DigiD.

The DigiD app does not work on my (old) smartphone

You can also log in with an SMS check. You will then receive a (spoken) SMS code on your mobile phone or landline. Add your phone number in My DigiD and activate logging in with SMS check.

I don't have a DigiD yet

You can apply for a DigiD via digid.nl or in the DigiD app itself. For more information, visit www.digid.nl/aanvragen-en-activeren/digid-aanvragen .

I want to authorize someone else

Would you like someone else to handle your affairs? This is not yet possible at the municipality of Zoetermeer. However, you can authorize someone else for matters at the Tax Office, Social Insurance Bank and the CIZ. You can arrange authorizations at machtigen.digid.nl.

Would you like to know more or do you have a specific question?

Do you have a question about a specific situation? For example, 'Why am I not receiving an SMS?' or 'I am unable to activate the DigiD app, what now?' Then look at digid.nl for answers. You can also drop in at the Digital Government Information Point (IDO) in your library. The IDO staff will help you arrange things online, such as applying for a DigiD, free of charge. Bring your phone and, if possible, your DigiD username and password when you come by. For opening hours, see Library Forum | Digital Government Information Point .

DigiD helpdesk

If you still can't figure it out, you can call the DigiD helpdesk. This can be reached on workdays from 8:00 to 22:00 on 088-123 6555. The helpdesk can also be reached via the contact form or via X (@digidwebcare).