Overview of service providers

Wmo assistive devices help you continue to live independently at home and participate in society. Examples include a wheelchair, mobility scooter, tricycle, or patient lift.

Suppliers

The municipality of Zoetermeer collaborates with the following organizations regarding Wmo assistive devices:

• Medipoint
• Wmo Solutions/Kersten Assistive Devices

These agreements are valid through March 31, 2027.

How long does a fixture last?

New Wmo assistive devices have a minimum technical lifespan of 7 years. After this period, you will not automatically receive a new device. If the device is still safe and in good working order, it can remain in use for longer. This allows us to use materials carefully and contribute to sustainability.

Maintenance

The supplier is responsible for the maintenance, repairs, and servicing of your medical device.

• Electric assistive devices and devices with electric assistance must be serviced at least once a year.
• Fireblockers are serviced at least once a year.
• Patient lifts are inspected annually.

Malfunction or Repair

Is your medical device malfunctioning? If so, please contact your supplier. You received an instruction card with your medical device. It contains your supplier’s contact information and the various ways to report a malfunction, such as by phone, email, or through the website.

Emergency Report (Priority 1)

In the event of an emergency report, you can expect the service provider to arrive within 2 hours of your report. The problem will be resolved within 1 day at the latest.

Emergency numbers:

• Wmo Solutions/Kersten Assistive Devices: 079-369 0579
• Medipoint: 088-654 0812

If a repair takes longer

If your medical device cannot be repaired immediately, the supplier will provide a suitable replacement. This ensures that you remain mobile and can continue with your daily activities.

Home modifications help you live independently and safely in your own home for longer. Examples include an accessible bathroom, a door opener, or other modifications to your home.

Supplier

For home modifications, the municipality works in partnership with Welzorg Woning op Maat.

How long does a fixture last?

Home modifications and electric door openers have a minimum technical service life of 10 years.

Maintenance and repairs

Are you experiencing a malfunction or defect with your home modification or electric door opener? If so, please contact Welzorg Woning op Maat at 088-001 6700. This number is available 24 hours a day, 7 days a week, with no additional call charges. The supplier performs annual maintenance on electric door openers.

Emergency Report (Priority 1)

In the event of an emergency report, the problem will be resolved as quickly as possible. The problem will be resolved no later than 4 hours after you report it.