Hotline for unwanted rentals

The Good Landlord Act went into effect July 1, 2023. The law gives municipalities more opportunities to combat and prevent undesirable rental behavior, such as intimidation, housing discrimination, an excessive deposit and unreasonable service charges. The Meldpunt ongewenst verhuurderschap has been set up for this purpose.  

What do you need to know?

Who is the Unwanted Landlord Hotline for?

The hotline is for people looking for housing and tenants of: 

  • Private landlords.
  • Rental intermediaries (agencies that put tenants in touch with private landlords).
  • Employers who provide housing for foreign workers.

What can you report?

You can contact the hotline with complaints about the following topics:

  • Discrimination.
  • Intimidation.
  • If the security deposit (this is the extra amount you pay in advance but get back if you do not make any damage) is higher than 2 times the bare rent (bare rent is the rent of your home. Without additional costs such as gas and light).
  • If the landlord does not put the lease in writing.
  • Double charges from rental agents.
  • If the landlord does not provide written information about the following:
    • Your rights and obligations as a property tenant.
    • The deposit.
    • Where to go with complaints about the maintenance of the leased property.
    • Address and phone number of the municipality.
    • The exact description of the costs you have to pay for, for example, rent increase or heating and electricity.

Do you rent from a housing association?

You cannot make reports about the housing corporation through this hotline. Do you rent from a housing corporation? If so, please contact the housing corporation you rent the property from. Are you unable to solve the problem together? Then you can contact one of the following organizations:

Report

Is a landlord not following the rules? If so, you can report it in the following ways:

Online

Notification of unwanted rentals

Calling

Call phone number 14 079

Drop by

Come to the front desk at City Hall. You can fill out a form there and turn it in. We will then contact you within 5 business days.

Notice!
Are you reporting anonymously? Then you will not receive information about the assessment and handling of your report.

What happens once you have filed a report?

We will review and assess your report. We will then contact you about the next steps. This is not possible if you report anonymously. In consultation with you, we can talk to the landlord. For example, how the landlord can comply with the Act on Good Landlord and Tenant Management. We can also give the landlord a warning or impose a fine.

How long will it take?

We will process your report within 5 business days.

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