Household assistance (Wmo).

Domestic help is, for example, help with cleaning, tidying up or doing the dishes. You can hire someone for this yourself.

Do you need help with your household chores and can't manage the problem yourself because of an illness or disability? Then you can report this to the municipality.

Domestic help cannot be used for:

  • Outdoor window cleaning.
  • Taking care of pets.
  • Maintaining the garden.
  • Shopping.

Examination of what you can still do physically

When you report for household help, your "physical functioning" is examined. This means looking at what you can and cannot do physically. The municipality can then better determine exactly what help you need.

The study is being conducted by HRC Powerful Ageing on behalf of the municipality. More information can be found on the HRC Powerful Ageing website.

Step-by-step plan for applying for household help:

Read the step-by-step application process.

Step 1 > First, see what you can do yourself

Do you need help in your daily life? Often a solution is close at hand. Usually family, friends, acquaintances and neighbors can give you the help you need. Also take a look at the website Zoetermeerwijzer | Help with the household. On this website you will find more information about solutions to your request for help.

Sometimes you can buy or borrow an aid yourself that will make your daily life easier. Also, always ask if your health insurance might cover the help. You do not need the municipality for that.

Step 2 > Make Wmo notification

You can file a Wmo notification in 3 ways:

Personal plan writing

Are you making a Wmo notification? Then you can choose to write a personal plan. A personal plan explains what you can and cannot do and what you need help with. Please note! A personal plan is different from a plan for a personal budget.

Making a personal plan is not mandatory. The pdf document below has all the information for creating a personal plan. You can also choose to make your own personal plan.

Information for creating a personal plan (pdf)

Step 3 > Wmo notification done, then what?

At this time, unfortunately, the processing of your Wmo notification is taking longer than expected. We are doing our best to help you as soon as possible.

The municipality calls you after your notification. An appointment will be made for an interview (the 'kitchen table interview'). Sometimes this conversation takes place on the phone and sometimes a Wmo employee comes to your home. During the meeting the municipality will discuss with you what is needed. Family members or client supporters may also be present at this meeting.

The conversation will include:

  • Your personal situation.
  • Your request for help.
  • What you can do yourself.
  • What people around you can do for you.

Step 4 > Apply for Wmo assistance or tool

Does the municipality recommend help or an aid? Then the Wmo employee, together with you, ensures that the help or resource is applied for. So a Wmo notification does not automatically mean that you will also receive help or an appliance.

Step 5 > Paying for the aid or device

Are you getting help or an aid through the Wmo? Then you can get it in 2 ways:

  • Care in kind (Zin). You get help from a provider with whom the municipality has a contract.
  • Personal Budget (PGB). You arrange everything yourself.

You also always pay a monthly co-payment. You can find more information on the page Personal budget and Care in kind.

Other information:

Learn more about household assistance.

You have help or a tool and you have a question about it

See who to contact with which question:

Ask your healthcare provider:

  • Complaints or questions about the assistance provided.
  • Replacing your help in case of illness or vacation.
  • The times your help comes.
  • Overview of assistance provided.
  • Your support plan.

Questions for the congregation:

  • Change in your situation.
  • Extension of household assistance.
  • The quality of the aid or resource provided.
  • Complaints about your provider.
  • Switching providers.

Cancel Wmo help or aid

When not using

Do you no longer need the device? Then you can cancel it yourself.

  • Fill in the form: Wmo assistance request or tool cancellation.
  • Please indicate what tool you have and why you want to cancel it.
  • You will receive a letter about discontinuing your aid.
  • If necessary, a staff member will contact you to make further arrangements.

When moving

Are you moving to another municipality? If so, you must notify your Wmo counselor in time.

  • Contact your Wmo counselor.
  • You will discuss with him/her whether you may take the device with you or must return it.
  • Did you buy a device with a personal budget (PGB) or allowance? If so, you may have to repay part of the amount.

In the event of death

If the death is processed in the Basic Registration of Persons (BRP) then the right to the device stops. The supplier of the device contacts the next of kin. An appointment will be made to pick up the device.

Do you, as a survivor, still want to cancel the aid yourself in advance? Then please use the form: Wmo aid request or cancel aid.

Household assistance

Upon death, household assistance stops on the day after death. If there are roommates among the bereaved, the indication for household help may need to be transferred to the name of the bereaved. The next of kin (or the service provider) should contact the municipality as soon as possible.

Independent client support

Do you have questions about care, housing, work, education or parenting? Then an independent client supporter can think along with you. They know what help is available and know the laws and rules. They can also mediate in case of complaints and problems with the municipality or care providers.

For example, they can help you by:

  • Clarify your request for help.
  • To help if you want to file a complaint.
  • Seeking the right help.
  • Making an appointment or going with you to an appointment.

The client supporters work at Adviespunt Zorgbelang and not at the municipality or a health care provider. The client supporters listen, think with you and advise. They have a duty of confidentiality. The help is free of charge. Young people can also contact the client supporters.

For more information, visit the website of Adviespunt Zorgbelang.