Household assistance (Wmo).

Household help will change in the course of 2025. Read more information in the article: Household support from Wmo changes .

Household support is, for example, help with cleaning, tidying up or doing the dishes. You can hire someone for this yourself. Do you need help with your household tasks and are you unable to solve the problem yourself due to illness or a disability? Then you can report this to the municipality.

Principles of domestic support:

  • We look at what you can still do. Your own capabilities are the focus.
  • What you can do yourself, we will not take from you.
  • For what you can no longer do, we arrange appropriate support. 
  • Where we can, we help you become fitter and more independent. For example, through coaching or training.
  • Are you sufficiently independent again? Then we will reduce the support step by step.

Household support cannot be used for:

  • Cleaning outside windows.
  • Taking care of pets.
  • Maintaining the garden.
  • Doing the shopping.

Step-by-step plan to apply for household help

Applying for Wmo support is as follows:

Step 1 > Make Wmo notification

You can file a Wmo notification in 3 ways:

Personal plan writing

Are you making a Wmo notification? Then you can choose to write a personal plan. A personal plan explains what you can and cannot do and what you need help with. Please note! A personal plan is different from a plan for a personal budget.

Creating a personal plan is not mandatory. The pdf document below contains all the information for creating a personal plan. You may also choose to create your own personal plan.

Information for creating a personal plan (pdf)

Step 2 > Assessment of your report

We read your report and assess whether you can receive support. Sometimes we will ask you some more questions about your situation and/or physical condition for this purpose. If necessary, we may invite you to test your physical capabilities.

Wmo survey

If necessary, a home visit or telephone call follows. We discuss what you can do yourself and what you need help with. A family member or client supporter may also be present at this meeting.

The conversation will include:

  • Your personal situation.
  • Your request for help. 
  • What you can do yourself.
  • What people around you can do for you.

Research Report

You will receive a report and verify that it is consistent with what was discussed.

Step 3 > Wmo application

If you agree with the report, you can apply for Wmo support.

Decision by the municipality

You will receive a written decision stating what support you will receive. This will also include the contact information of the organization that will provide you with Wmo assistance (the provider) and the terms of the support.  

Start support

The provider will contact you to make further arrangements.

Step 4 > Paying for the aid or device

Own contribution

Once you have received the decision from the municipality, you must pay a fixed monthly co-payment. You can find the amount of this contribution on the CAK website. 

Personal budget

Are you getting help or an aid through the Wmo? You can get it in 2 ways:

  • Care in kind (Zin). You get help from a provider with whom the municipality has a contract. The provider will then contact you (as described above).
  • Personal Budget (PGB). You arrange everything yourself.

You also pay a personal contribution per month for a PGB. You can find more information on the page Personal budget and Care in kind.

Other information

You have help or an aid and you have a question about it

See who to contact with which question:

Ask your healthcare provider:

  • Complaints or questions about the assistance provided.
  • Replacing your help in case of illness or vacation.
  • The times your help comes.
  • Overview of assistance provided.
  • Your support plan.

Questions for the municipality

  • Change of your situation.
  • Extension of household assistance.
  • The quality of the help or aid provided.
  • Complaints about your provider.
  • Switching providers.

Cancel Wmo help or aid

When not using

Do you no longer need the device? Then you can cancel it yourself.

  • Fill in the form: Wmo assistance request or tool cancellation.
  • Please indicate what aid you have and why you want to cancel it.
  • You will receive a letter about discontinuing your aid.
  • If necessary, a staff member will contact you to make further arrangements.

When moving

Are you moving to another municipality? If so, you must inform us in time.

  • Contact the Wmo Department.
  • You will discuss with our staff member whether you may take or return the device.
  • Did you buy a device with a personal budget (PGB) or allowance? If so, you may have to repay part of the amount.

Moving from another municipality to Zoetermeer

Are you moving to Zoetermeer soon? And do you have help or an aid through the Wmo where you currently live? If so, you may be able to continue receiving this assistance (provision). More information can be found at: Wmo help or support when moving house. 

In the event of death

If the death is processed in the Basic Registration of Persons (BRP) then the right to the aid stops. The supplier of the aid contacts the next of kin. An appointment will be made to pick up the aid.

Do you, as a relative, still want to cancel the aid yourself in advance? Then please use the form: Wmo aid request or cancel aid.

Help with the household

Upon death, household assistance stops on the day after death. If there are roommates among the next of kin, the indication for household help may need to be transferred to the name of the next of kin. The next of kin (or the service provider) should contact the municipality as soon as possible.

Independent client support

Do you have questions about care, housing, work, education or parenting? An independent client supporter can think along with you. They know what help is available and know the laws and rules. They can also mediate in case of complaints and problems with the municipality or care providers.

For example, they can help you with:

  • Clarify your request for help.
  • Filing a complaint.
  • Seeking the right help.
  • Making an appointment or going with you to an appointment.

The client supporters work at Adviespunt Zorgbelang and not at the municipality or a health care provider. The client supporters listen, think with you and advise. They have a duty of confidentiality. The help is free of charge. Young people can also contact the client supporters.

For more information, visit the website of Adviespunt Zorgbelang.

Useful links

Policy

Other websites