Help with transportation (mobility scooter, Regiotaxi) (Wmo)

Do you have problems with transportation because of your disabilities? If so, the municipality may be able to help you.

There are 2 types of aids for problems with transportation:

  • An aid for short distances (mobility scooter).
  • An aid for longer distances (Regiotaxi).

Mobility scooter

  • With a mobility scooter, you may also ride in pedestrian areas (e.g. shopping malls).
  • We only supply mobility scooters for short distances.
  • Do you want to travel a longer distance with your mobility scooter? Then you can take your mobility scooter on the RandstadRail or use the Regiotaxi.

Storing your mobility scooter

Storing the mobility scooter is done in your own home or storage room. Is this not possible? Then you may be able to put the mobility scooter down in a common area.

You must ask your housing corporation or Home Owners Association (VvE) where you may park your mobility scooter for fire safety reasons. Your housing corporation or Owner's Association must give written permission for this. Your housing corporation or Owner's Association must also indicate what, if any, requirements are necessary for this.

Regiotaxi

Regiotaxi is a form of public transportation. Regiotaxi picks you up at your front door and takes you to the door of your destination. You may bring a walker, wheelchair or mobility scooter.

Regiotaxi is available to everyone. Because of this, you sometimes share a cab with other passengers. Therefore, you may not drive to your destination in one trip. You will make a maximum 30-minute detour and you will only pay for the shortest route.

Regiotaxi runs only regionally. Outside the region you can use Valys. Valys is not a Wmo aid and cannot be arranged with the municipality. To request transport outside the region, go to Valys. You can only use Valys if you have a Wmo provision for transport or a wheelchair.

Need guidance?

Do you also want to travel by transport other than the Regiotaxi (for example, by train, bus or metro) and are unable to travel independently? Then you may take a companion with you free of charge. You will need a public transport companion card. This card must be applied for by the person needing assistance via Argonaut. You can do this by calling telephone number 030 - 235 4661. Or visit the website www.ovbegeleiderskaart.nl. 

Roadmap to requesting help with transportation

Applying for Wmo support is as follows:

Step 1 > Make Wmo notification

You can file a Wmo notification in 3 ways:

Personal plan writing

Are you making a Wmo notification? Then you can choose to write a personal plan. A personal plan explains what you can and cannot do and what you need help with. Please note! A personal plan is different from a plan for a personal budget.

Creating a personal plan is not mandatory. The pdf document below contains all the information for creating a personal plan. You may also choose to create your own personal plan.

Information for creating a personal plan (pdf)

Step 2 > Assessment of your report

We read your report and assess whether you can receive support. Sometimes we will ask you some more questions about your situation and/or physical condition for this purpose. If necessary, we may invite you to test your physical capabilities.

Wmo survey

If necessary, a home visit or telephone call follows. We discuss what you can do yourself and what you need help with. A family member or client supporter may also be present at this meeting.

The conversation will include:

  • Your personal situation.
  • Your request for help. 
  • What you can do yourself.
  • What people around you can do for you.

Research Report

You will receive a report and verify that it is consistent with what was discussed.

Step 3 > Wmo application

If you agree with the report, you can apply for Wmo support.

Decision by the municipality

You will receive a written decision stating what support you will receive. This will also include the contact information of the organization that will provide you with Wmo assistance (the provider) and the terms of the support.   

Start support

The provider will contact you to make further arrangements.

Step 4 > Paying for the aid or device

Own contribution

Once you have received the decision from the municipality, you must pay a fixed monthly co-payment. You can find the amount of this contribution on the CAK website. 

Personal budget

Are you getting help or an aid through the Wmo? You can get it in 2 ways:

  • Care in kind (Zin). You get help from a provider with whom the municipality has a contract. The provider will then contact you (as described above).
  • Personal Budget (PGB). You arrange everything yourself.

You also pay a personal contribution per month for a PGB. You can find more information on the page Personal budget and Care in kind.

Other information

You have help or an aid and you have a question about it

See who to contact with which question:

Ask your healthcare provider:

  • Complaints or questions about the assistance provided.
  • Replacing your help in case of illness or vacation.
  • The times your help comes.
  • Overview of assistance provided.
  • Your support plan.

Questions for the municipality

  • Change of your situation.
  • Extension of household assistance.
  • The quality of the help or aid provided.
  • Complaints about your provider.
  • Switching providers.

Cancel Wmo help or aid

When not using

Do you no longer need the device? Then you can cancel it yourself.

  • Fill in the form: Wmo assistance request or tool cancellation.
  • Please indicate what aid you have and why you want to cancel it.
  • You will receive a letter about discontinuing your aid.
  • If necessary, a staff member will contact you to make further arrangements.

When moving

Are you moving to another municipality? If so, you must inform us in time.

  • Contact the Wmo Department.
  • You will discuss with our staff member whether you may take or return the device.
  • Did you buy a device with a personal budget (PGB) or allowance? If so, you may have to repay part of the amount.

Moving from another municipality to Zoetermeer

Are you moving to Zoetermeer soon? And do you have help or an aid through the Wmo where you currently live? If so, you may be able to continue receiving this assistance (provision). More information can be found at: Wmo help or support when moving house. 

In the event of death

If the death is processed in the Basic Registration of Persons (BRP) then the right to the aid stops. The supplier of the aid contacts the next of kin. An appointment will be made to pick up the aid.

Do you, as a relative, still want to cancel the aid yourself in advance? Then please use the form: Wmo aid request or cancel aid.

Independent client support

Do you have questions about care, housing, work, education or parenting? An independent client supporter can think along with you. They know what help is available and know the laws and rules. They can also mediate in case of complaints and problems with the municipality or care providers.

For example, they can help you with:

  • Clarify your request for help.
  • Filing a complaint.
  • Seeking the right help.
  • Making an appointment or going with you to an appointment.

The client supporters work at Adviespunt Zorgbelang and not at the municipality or a health care provider. The client supporters listen, think with you and advise. They have a duty of confidentiality. The help is free of charge. Young people can also contact the client supporters.

For more information, visit the website of Adviespunt Zorgbelang.

Useful links

Policy

Other websites