Identity card

• The pickup receipt you received with the application.
• All travel documents to be turned in.
• A valid ID.
• Children up to 12 years old must come together with one of the persons with (parental) authority to collect the identity card.
• Children 12 years and older may come to pick up their identity card themselves

Need a new ID card quickly? Then use the rush application. Please allow for additional fees. 

• Call 14 079 to make an appointment.
• There is no need to make an appointment for pickup.
• After your appointment at the front desk, the emergency application goes into effect.
• Application before 2 p.m. at the counter > pick up ID card the next business day from 11 a.m. onwards.
• Application after 2 p.m. at the counter > pick up ID card after 2 working days.
• We are closed on Mondays. Emergency requests from Friday and Saturday are therefore to be picked up on Tuesday.

ID card lost or stolen? Report it as soon as possible.

Reporting online

• Your ID card will be blocked immediately.
• Complete the tax return using your DigiD.
• You can only report your own ID card as missing.
• After the declaration, you can apply for a new ID card.

Online declaration of missing ID card

Report in person at city hall

• Your ID card will not be blocked until the time of the appointment.
• You must make an appointment for this.
• At the front desk, a statement of missing is made.
• After the declaration, you can apply for a new ID card.

Appointment to report missing ID card

Has your passport or ID card gone missing 3 or more times in 5 years? Then your data may be recorded in the Register of Passport Signals (RPS). The application for your new passport or ID card will then be stopped for a while. This may take 4 to 8 weeks. The outcome of the investigation may be that you will not receive a passport or ID card. Also, if your passport or ID card is found after you reported it missing, this will count.

ID card damaged or unreadable?

• You must have your ID card replaced.
• Make an appointment for this online.

Tip: Also make an appointment to pick up your ID card right away.

Do you also want to apply for 1 or more passports? Please make a separate appointment for this via Passport.

Request

Would you like to apply for an ID card for more people at the same time? You can indicate this in the appointment.

Applying for ID card(s)

Are you changing your appointment? Please remember to cancel your other appointment!

Collection

Notice! You must pick up a requested ID card within 3 months or it will be destroyed.

Pick up ID card(s)

You can schedule an appointment up to 4 weeks from today's date.

Are you changing your appointment? Please remember to cancel your other appointment!

Change or cancel appointment?

Once you have made an appointment you will receive a confirmation email. This e-mail also contains a link that allows you to change or cancel your appointment yourself.

Do you no longer have the e-mail? Then call 14 079. A staff member can change or cancel the appointment for you.

Applications > Pick up

Please note! Different pickup dates apply during vacation periods and holidays:

You pay the fee when you apply for your ID card. At the counter, you can only pay by debit card or cash.

Price changes and typographical errors reserved.

Are you traveling with children? For more information, check out: Traveling with children.

You can do this from 5 days, after you have been at the naturalization ceremony.

Validity

• An ID card is valid for 10 years.
• An ID card for children up to 18 years old is valid for 5 years.
• An ID card is valid in most European countries. See: Which countries can I travel to with the Dutch ID card?

Are you traveling to England, Scotland, Wales or Northern Ireland as of October 2021?

As a result of the Brexit, as of October 1, 2021, you can only travel to the United Kingdom with a passport. An ID card will then no longer be valid. The countries covered by the United Kingdom are: England, Scotland, Wales and Northern Ireland.

For more information, visit the central government website | Travel to the UK.

Logging into the government with your ID card

ID cards issued from January 4, 2021 will have an additional feature that allows you to log in to the government, education, healthcare or your pension fund. After collecting your new ID card from the municipality, you will receive a letter from DigiD within 5 working days. With this you can activate the login function. For more information, visit www.digid.nl | Identity card.