Identity card

• The pickup receipt you received during the application.
• All travel documents that need to be turned in.
• A valid identification document.
• Children up to 12 years old must come together with one of the persons with (parental) authority to collect the identity card.
• Children 12 years and older may come to pick up their identity card themselves. 

Need a new ID card quickly? Then use the rush application. Please keep in mind the additional fees. 

• Call 14 079 to make an appointment.
• There is no need to make an appointment for pickup.
• After your appointment at the front desk, the rush application goes into effect.
• Application before 2 p.m. at the counter > pick up ID card the next business day from 11 a.m. onwards.
• Application after 2 p.m. at the counter > pick up ID card after 2 working days.

ID card lost or stolen? Report it as soon as possible.

Reporting online

• Your ID card will be blocked immediately.
• File a report using your DigiD.
• You can only report your own ID card as missing.
• After the declaration, you can apply for a new ID card.

Online declaration of missing ID card

Reporting in person at city hall

• Your ID card will not be blocked until the time of the appointment.
• You must make an appointment for this.
• At the front desk, a statement of missing is made.
• After the declaration, you can apply for a new ID card.

Appointment to report missing ID card

Has your passport or ID card gone missing 3 or more times in 5 years? Then your data may be recorded in the Register of Passport Signals (RPS). The application for your new passport or ID card will then be stopped for a while. This may take 4 to 8 weeks. The outcome of the investigation may be that you will not receive a passport or ID card. Also, if your passport or ID card is found after you reported it missing, it still counts.

ID card damaged or unreadable?

• You must have your ID card replaced.
• Make an appointment for this online.

Tip: Also make an appointment to pick up your ID card right away.

Request

• Step 1 > Click on the link below to schedule your appointment.
   
• Step 2 > Then on the right side of the screen under 'Apply for/Pick up passport and/or ID card', indicate how many passports and/or ID cards you want to apply for during the appointment. Would you like to request only a passport? Then choose number '1'. Would you also like to apply for an ID card during the same appointment? Then choose number '2' (1x an ID card and 1x a passport).
  
  Example 1: You are coming together with your partner, you both want to apply for an ID card, then choose number '2'. If one of you both also wants to apply for a passport, then you choose number '3' (2x an ID card and 1x a passport).
  
  Example 2: You are a family of 2 partners and 2 children. You want to request an ID card for all members of the family. You then choose number '4' (4x an ID card). If you also want to apply for a passport for everyone, then choose number '8' (4x an ID card and 4x a passport).
   
• Step 3 > Would you also like to apply or renew a driver's license or request a transcript of civil status during the appointment, for example? You can! Click on 'Add service' above the agenda and choose what else you want to arrange or request during your appointment.

Appointment ID card(s) application

Are you changing your appointment? Please remember to delete your previously made appointment! 

Collection

• Step 1 > Click on the link below to schedule your appointment.
   
• Step 2 > Then on the right side of the screen under "Apply for/Pickup Passport and/or ID Card", enter how many passports and/or ID cards you would like to pick up during the appointment.
   
• Step 3 > Would you also like to apply or renew a driver's license or request a transcript of civil status during the appointment, for example? You can! Click on 'Add service' above the agenda and choose what else you want to arrange or request during your appointment.

Notice! You must pick up a requested ID card within 3 months or it will be destroyed.

Appointment ID card(s) collection

Are you changing your appointment? Please remember to delete your previously made appointment! 

Change or delete appointment?

Once you have made an appointment you will receive a confirmation e-mail. This e-mail also contains a link that allows you to change or delete your appointment.

Do you no longer have the e-mail? Call 14 079. A staff member can change or delete the appointment for you.

Applications > Pick up

Pick-up on Monday is possible if you have applied more than 6 working days before.

Notice! Different pickup dates apply during the holidays:

You pay the fee when you apply for your ID card. At the counter, you can only pay by debit card or cash.

Price changes and typographical errors reserved.

Are you traveling with children? For more information, check out: Traveling with children.

You can do this 5 days after you have been at the naturalization ceremony.

Validity

• An ID card is valid for 10 years.
• An ID card for children up to 18 years old is valid for 5 years.
• An ID card is valid in most European countries. See: Which countries can I travel to with the Dutch ID card?

Are you traveling to England, Scotland, Wales or Northern Ireland as of October 2021?

As a result of the Brexit, as of October 1, 2021, you can only travel to the United Kingdom with a passport. An ID card will then no longer be valid. The countries covered by the United Kingdom are: England, Scotland, Wales and Northern Ireland.

For more information, visit the central government website | Travel to the UK.

Logging into the government with your ID card

ID cards issued from January 4, 2021 will have an additional feature that allows you to log in to the government, education, healthcare or your pension fund. After collecting your new ID card from the municipality, you will receive a letter from DigiD within 5 working days. With this you can activate the login function. For more information, visit www.digid.nl | Identity card.