Identity card

• You are registered in the municipality of Zoetermeer.
• All identity cards and passports you still have. Even if they have expired.
• Your foreign travel document (if you have one).
• An accurate looking color passport photo.
  • At the time of application, the photo must be no older than 6 months.
  • Passport photo requirements are attached to the photo .
  • A headscarf is allowed, but the face and eyes must be fully visible. Also, the headscarf must be even and single-colored. It also has to be in contrast with the background.
• Children up to the age of 12 can apply for an ID card themselves, but only with the permission of all persons with (parental) authority. 

Giving consent online

• All persons with (parental) authority must complete the online form below.
• Consent given online is valid for 3 months.

Consent passport or ID card for minor child

Giving consent in person

• All persons with (parental) authority come to the appointment with the child and give consent at the front desk.
• They bring a valid ID or passport.

Giving written consent

• Download the form Consent passport or ID card for minor child (pdf).
• All persons with (parental) authority complete and sign the form. You may also prepare your own statement.
• The child brings the completed and signed form + identification documents of all persons who completed the form to the appointment.

If one of the persons with (parental) authority is unable or unwilling to give permission, you can request substitute permission questions at the court in The Hague.

• The pickup receipt you received during the application.
• All travel documents that need to be turned in.
• A valid identification document.
• Children up to 12 years old must come together with one of the persons with (parental) authority to collect the identity card.
• Children 12 years and older may come to pick up their identity card themselves. 

Need a new ID card quickly? Then use the rush application. Please keep in mind the additional fees. 

• Call 14 079 to make an appointment.
• There is no need to make an appointment for pickup.
• After your appointment at the front desk, the rush application goes into effect.
• Application before 2 p.m. at the counter > collect passport the next working day from 11 a.m. onwards.
• Application after 2 p.m. at the counter > passport collection after 2 working days.

Urgent request after missing ID card

Was your missing ID card issued by a municipality other than Zoetermeer? Then it is not possible to urgently apply for a new ID card unless you have another valid document (for example a Dutch passport or driver's license).

ID card lost or stolen? Report it as soon as possible.

Reporting online

• Your ID card will be blocked immediately.
• File a report using your DigiD.
• You can only report your own ID card as missing.
• After filing the declaration, you can apply for a new ID card.
• Was your missing ID card issued by a municipality other than Zoetermeer? Then it is not possible to urgently apply for a new ID card unless you have another valid document (for example a Dutch passport or driver's license).

Online report of missing ID card

Report in person at city hall

• Your ID card will only be blocked at the time of the appointment.
• You must make an appointment for this.
• At the front desk, a statement of missing is made.
• After filing the declaration, you can apply for a new ID card.
• Was your missing ID card issued by a municipality other than Zoetermeer? Then it is not possible to urgently apply for a new ID card unless you have another valid document (for example a Dutch passport or driver's license).

Appointment to report missing ID card

Has your passport or ID card gone missing 3 or more times in 5 years? Then your data may be recorded in the Register of Passport Signals (RPS). The application for your new passport or ID card will then be stopped for a while. This may take 4 to 8 weeks. The outcome of the investigation may be that you will not receive a passport or ID card. Also, if your passport or ID card is found after you reported it missing, it still counts.

ID card damaged or unreadable?

• You must have your ID card replaced.
• Make an appointment for this online.

Tip! Also make an appointment to collect your ID card.

Apply

• Step 1 > Click on the link below to schedule your appointment.
   
• Step 2 > Then indicate on the right side of the screen under 'Apply for/collect passport and/or ID card' how many passports and/or ID cards you want to apply for during the appointment. Do you only want to apply for a passport? Then choose quantity '1'. Do you also want to apply for an ID card during the same appointment? Then choose quantity '2' (1x an ID card and 1x a passport).
  
  Example 1: You come together with your partner, you both want to apply for an ID card, then you choose quantity '2'. If one of you also wants to apply for a passport immediately, then you choose quantity '3' (2x an ID card and 1x a passport).
  
  Example 2: You are a family of 2 partners and 2 children. You want to apply for an ID card for all members of the family. You then choose quantity '4' (4x an ID card). If you also want to apply for a passport for everyone at once, you choose quantity '8' (4x an ID card and 4x a passport).
   
• Step 3 > Would you also like to apply or renew a driver's license or request a transcript of civil status during the appointment? You can! Click on 'Add service' above the agenda and choose what else you want to arrange or request during your appointment.

Appointment to request ID card(s)

Are you changing your appointment? Please remember to delete your previously made appointment! 

Collection

• Step 1 > Click on the link below to schedule your appointment.
   
• Step 2 >  On the right side of the screen under "Apply for/Pickup Passport and/or ID Card", enter how many passports and/or ID cards you would like to pick up during the appointment.
   
• Step 3 > Would you also like to apply or renew a driver's license or request a transcript of civil status during the appointment? You can! Click on 'Add service' above the agenda and choose what else you want to arrange or request during your appointment.

Please note! You must collect a requested ID card within 3 months , otherwise it will be destroyed.

Appointment to collect ID card(s)

Are you changing your appointment? Please remember to delete your previously made appointment! 

Change or delete appointment?

Once you have made an appointment you will receive a confirmation e-mail. This e-mail also contains a link that allows you to change or delete your appointment.

Do you no longer have the e-mail? Call 14 079. A staff member can change or delete the appointment for you.

Applications > Pick up

Notice! Different pickup dates apply during vacation periods and holidays see: Pickup dates 2025.

You pay the costs when applying for your ID card. At the counter you can only pay by debit card or exact change.

Price changes and typographical errors reserved.

Are you traveling with children? For more information, check out: Traveling with children.

You can do this 5 days after you have been at the naturalization ceremony.

Validity

• An ID card is valid for 10 years.
• An ID card for children up to 18 years of age is valid for 5 years.
• An ID card is valid in most European countries. See: Which countries can I travel to with the Dutch ID card?

Logging in to the government with your ID card

ID cards issued from January 4, 2021 will have an additional feature that allows you to log in to the government, education, healthcare or your pension fund. After collecting your new ID card from the municipality, you will receive a letter from DigiD within 5 working days. With this you can activate the login function. For more information, visit www.digid.nl | Identity card.

• Traveling with children
• Central government | Prevent fraud with your passport
• Frequently asked questions about new ID card model, August 2021
• Frequently asked questions about Passport / ID card

Other products

• Passport
• Second passport
• Refugee Passport
• Alien passport