Refugee Passport

• The United Nations (UN) recognizes you as a refugee.
• You do not have a valid passport from your country of origin.
• You live in the Netherlands but you do not have Dutch nationality.
• You have a temporary or indefinite asylum residence permit.
• You are registered in the municipality of Zoetermeer.
• A valid residence document asylum for a definite or indefinite period.
• All identity cards and passports you still have. Even if they have expired.
• Your foreign travel document (if you have one).
• A good-looking color passport photo.
  • At the time of application, the photo must be no more than 6 months old.
  • Passport photo requirements are attached to the photo .
  • A headscarf is allowed, but the face and eyes must be fully visible. Also, the headscarf must be even and single-colored. It also has to be in contrast with the background.
• Children up to 18 years old can apply on their own but only with the consent of all persons with parental authority. 

Giving permission online

• All persons with (parental) authority complete the online form below. These persons don't need to come with you to the appointment.
• Consent given online is valid for 3 months.

Consent passport or ID card for minor child

Giving consent in person

• The persons with (parental) authority come with the child to the appointment and give permission at the counter.
• They bring a valid ID or passport.

Giving written consent

• Download the form"Consent passport or ID card for minor child" (pdf).
• All persons with (parental) authority complete and sign the form. You may also prepare your own statement.
• The child brings the completed and signed form + identification documents of all persons who completed the form to the appointment.

Is one of the persons with (parental) authority unable or unwilling to give permission? If so, you can request substitute consent from the court in The Hague.

• The pickup receipt you received during the application.
• All travel documents that need to be turned in.
• A valid identification document.
• Children up to 12 years old must come together with one of the persons with (parental) authority to collect the passport.
• Children 12 years and older may come to pick up their passports themselves.

Need a new passport quickly? Then use the rush application. Keep in mind the additional fees. 

• Call 14 079 to make an appointment to apply for your passport. 
• There is no need to make an appointment for pickup.
• After your appointment at the front desk, the rush application goes into effect.
• Application before 2 p.m. at the counter > collect passport the next working day from 11 a.m. onwards.
• Application after 2 p.m. at the counter > passport collection after 2 working days.

Passport lost or stolen? Report it as soon as possible.

Reporting online

• Your passport will be blocked immediately.
• File a report using your DigiD.
• You can only report your own passport as missing.
• After you file a report, you can apply for a new passport.

Online missing passport declaration

Reporting in person at city hall

• Your passport will not be blocked until the time of the appointment.
• You must make an appointment for this.
• At the front desk, a statement of missing is made.
• After you file a report, you can apply for a new passport.

Appointment to report missing passport

Has your passport or ID card gone missing 3 or more times in 5 years? Then your data may be recorded in the Register of Passport Signals (RPS). The application for your new passport or ID card will then be stopped for a while. This may take 4 to 8 weeks. The outcome of the investigation may be that you will not receive a passport or ID card. Also, if your passport or ID card is found after you reported it missing, it still counts.

Passport damaged or unreadable?

• You have to replace your passport.
• Make an appointment for this online.

Tip: Also make an appointment to pick up your passport right away. 

• Step 1 > Click on the link below to schedule your appointment.
   
• Step 2 > Then on the right side of the screen under 'Apply for/Pick up passport and/or ID card', indicate how many passports and/or ID cards you want to apply for during the appointment. Would you like to request only a passport? Then choose number '1'. Would you also like to apply for an ID card during the same appointment? Then choose number '2' (1x an ID card and 1x a passport).
  
  Example 1: You are coming together with your partner, you both want to apply for a passport, then choose number '2'. If one of you also wants to apply for an ID card, then choose number '3' (2x a passport and 1x an ID card).
  
  Example 2: You are a family of 2 partners and 2 children. You want to request a passport for all members of the family. You then choose number '4' (4x a passport). If you also want to request an ID card for everyone, then choose number '8' (4x a passport and 4x an ID card).
   
• Step 3 > Would you also like to apply or renew a driver's license or request a transcript of civil status during the appointment, for example? You can! Click on 'Add service' above the agenda and choose what else you want to arrange or request during your appointment.

Appointment passport(s) application

Are you changing your appointment? Please remember to delete your previously made appointment! 

Collection

• Step 1 > Click on the link below to schedule your appointment.
   
• Step 2 > Then on the right side of the screen under "Apply for/Pickup Passport and/or ID Card", enter how many passports and/or ID cards you would like to pick up during the appointment.
   
• Step 3 > Would you also like to apply or renew a driver's license or request a transcript of civil status during the appointment, for example? You can! Click on 'Add service' above the agenda and choose what else you want to arrange or request during your appointment.

Notice! You must pick up a requested passport within 3 months.After that, it will be destroyed.

Passport(s) collection appointment

Are you changing your appointment? Please remember to delete your previously made appointment! 

Change or delete appointment?

Once you have made an appointment you will receive a confirmation e-mail. This e-mail also contains a link that allows you to change or delete your appointment.

Do you no longer have the e-mail? Call 14 079. A staff member can change or delete the appointment for you.

Applications > Pick up

Pick-up on Monday is possible if you have applied more than 6 working days before.

Notice! Different pickup dates apply during the holidays:

You pay the fee when you apply for your passport. At the counter, you can only pay by debit card or cash.

Price changes and typographical errors reserved.

You can pick up your passport after 6 working days. 

In case of a rush application: 

• Application before 2 p.m. at the counter > collect passport the next working day from 11 a.m. onwards.
• Application after 2 p.m. at the counter > passport collection after 2 working days.

If you no longer have your old passport and you have no other proof of identity, the municipality conducts research to determine your identity. As a result, it may take longer for you to get your passport.

Apply for passport after naturalization

You can do this 5 days after you have been at the naturalization ceremony.

Are you traveling with children? For more information, check out: Traveling with children.

Do you travel a lot to conflicting countries for work? Or are you temporarily without a passport due to a visa application? Then you can apply for a second passport.

For more information, see: Second Passport.

If you have lost your passport and need to travel immediately, you can apply for an emergency passport. Check out the government' s website | emergency passport for more information.

You must turn in an (expired) emergency passport to the municipality. You can do this when you apply for a new passport. We will make a note when you hand in the emergency passport.